Scenthound follows up with clients 80% faster

I would say that the automation has saved us over 40 hours a week of manual work - so a Full time equivalent”

Mike Schoen

COO
Scenthound

Overview

Scenthound is a fast-growing pet care franchise revolutionizing dog grooming by focusing on the essential health needs of dogs. Scenthound helps dog owners ensure their pets stay clean and healthy, reducing the risk of health issues and enhancing the overall well-being of their furry companions. The company is rapidly expanding across the U.S., making high-quality pet care more accessible to dog owners nationwide.

Challenge

Scenthound, a growing pet wellness company, faced challenges in managing client follow-ups and maintaining consistent communication. Their existing CRM setup was not optimized, resulting in slow response times and missed opportunities to engage with clients. Recognizing the need for a more efficient system, Scenthound partnered with Catalytics Automation to streamline their CRM processes and enhance client interactions.

"Exceptional - Catalytics has gone above and beyond on every project we have worked on together"

Solution

Catalytics Automation collaborated closely with Scenthound to optimize their CRM system. Here’s how we addressed their challenges:

CRM Workflow Optimization: Redesigned the CRM structure to simplify follow-up processes, ensuring all client data was easily accessible and actionable.
Automation Implementation: Introduced automated follow-up sequences to reduce manual effort and ensure timely client engagement.
Custom Integrations: Integrated the CRM with other tools in Scenthound’s tech stack to enable seamless data flow and holistic client management.
Training and Support: Provided comprehensive training to Scenthound’s team to maximize the benefits of the new system and ensure smooth adoption.

Tools used: Make, OpenPhone, ZohoCRM

"Each project has saved us countless hours and made us considerably more efficient and effective"

Result

Streamlined digital operations, leading to the elimination of 10 hours of work per week.. 40 hours per month

80% Faster Follow-Ups: Automated workflows and streamlined processes significantly reduced response times, enhancing client satisfaction.

Consistent and timely communication fostered stronger client relationships, leading to a measurable increase in retention rates.

How Scenthound is following up with their clients 80% faster after optimizing their CRM

Overview

Challenge

Solution

Result

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